Obsidian Labs is an AI automation and consulting studio for operating businesses. We put agents inside the inbox, the CRM and the dispatch desk — reading, replying, quoting, booking, generating the paperwork — and hand the thread to a person the moment it matters. You own everything we build.
Most of what an operator needs is an agent inside a tool they already run, wired properly. We start there. When off-the-shelf genuinely won't do, we build the system.
Agents inside the tools you already run. They read, reply, qualify, book, quote and generate the paperwork, and escalate to a person on rules you set.
Know what to automate before you automate it. An audit maps your workflows, ranks them by leverage and risk, and comes back as a written roadmap.
When off-the-shelf won't do. A freight desk that books over email, a CRM whose agents are staff — designed and shipped end to end, and you get the keys.
Three named engagements. Each one stands alone, ends with something you keep, and is the only prerequisite for the next.
We sit with the people doing the work, map the workflows, and rank what an agent could take over — by leverage, by risk, and by what your data can support today.
One workflow, end to end, in production. Not a sandbox — the actual agent doing one real job with real data, early enough to change course cheaply. Then shipped increments, weekly, in readable PRs.
We stay on to run, extend and harden what shipped, or as a fractional AI lead in your leadership loop. Month to month. Everything keeps running if we leave.
Systems we designed, built and run for operating businesses. Real freight, real conversations, real paperwork. Not prototypes, not decks.
A dispatch desk that books truckload freight the way a good broker would — over plain email. It sends RFQs to the right carriers, reads their replies, captures a number in a sentence as a structured bid, and generates the rate con, BOL and packing slip the moment a load is awarded. The dispatcher stays in one inbox; the system does the legwork.
A CRM and marketing platform where the agents are staff. Ana, its SMS agent, works leads with memory that spans days — answering, qualifying, booking — and hands the thread to a human the moment it matters. Around her: pipelines, campaigns, intent-lead sourcing with enrichment, and a release train that ships to production three mornings a week with client release notes drafted automatically.
Carrier-grade telecom underneath the platforms above — numbers, 10DLC registration and compliance, programmable voice, and a softphone that rings the right person. The calling layer inside the systems we build.
In active development, in productionOur in-house assistant: email, calendar and approvals, by voice and by message. The inbox agent we use before we sell one.
A knowledge hub every AI surface we run can read and write. Studio memory as infrastructure.
An AI debt-payoff coach: plan, payoff order, and a coach that knows your numbers.
A multi-tenant compliance platform foundation — certificates, audits, and row-level security from day one.
Obsidian forms when something molten cools fast — and it holds an edge finer than steel. That’s the software we make: formed under real pressure, sharpened on real work.
We don't present mockups of what an agent might do. We put it in your inbox, doing it.
Our inbox agent, our telephony, our knowledge hub run on the stack we recommend. Nothing ships to you that we don't run ourselves.
Agents live inside the workflow — reading the inbox, working the lead, booking the truck — not in a widget in the corner.
Your repo, your infrastructure, your data. If we disappeared tomorrow, everything would keep running.
Thirty minutes on a call first. We'll tell you what we'd automate, in what order, and what it depends on — in writing, whether or not you hire us.
Studio, not SaaS — no pricing page, no free trial, no sales team.